We do more than you expect.

Depth and experience of Global SAP providers

Significantly lower support costs and practical pricing

Production Support

At STSi, we have been providing SAP production support, SAP offshore outsourcing support and SAP remote consulting services to our customers across the SAP Business Suite.

We have a specific focus on the mid tier organizations that have similar SAP requirements as the Fortune 500 companies; with limited budgets, they expect their SAP processes to keep pace with their business goals.

We have a proven support methodology towards managing your SAP infrastructure through our SAP production support, SAP offshore outsourcing support and SAP remote consulting services.

SAP Helpdesk

  1. Helpdesk for receiving SAP support requests.
  2. We have been providing the Helpdesk to our customers on extended hours and weekends.

SAP Support Tickets Resolution
  1. SAP Functional support across all the core SAP ERP modules: FI, CO, SD, MM, PP, PS, QM, WM, PM, CS, AM
  2. Discuss the SAP support request with the business user.
  3. Perform SAP Technical development or SAP Functional configuration / customization.
  4. All the above services being delivered through our proven SAP offshore outsourcing support and SAP remote consulting services

Project based development
  1. For enhancement requests and development requests, we conduct ABAP enhancements and RICEF development
  2. Project based development for enhancements and development requests as prioritized by the business.
  3. Conduct SAP development through our SAP offshore outsourcing support and SAP remote consulting services team.

SAP BASIS management
  1. Daily BASIS maintenance activities
  2. Transport management.
  3. Performance monitoring and tuning.
  4. Security and authorization.
  5. Solution Manager based landscape optimization.

Key benefits to your team in working with STSi consulting services
  1. Stable support. Your team is assured of a guaranteed support and availability of STSi consultants at all times.
  2. Predictability in servicing of business requests. This assures you of support across holidays or vacations of your inhouse team.
  3. Predictable budget in annual support costs for the SAP environment
  4. Cost reduction of SAP support due to usage of half time resources from STSi to meet your SAP support requirements.
  5. Ability to get extra resources with little lead time.
  6. Expert consulting support for critical projects.
  7. Production support during vacations of your inhouse team. STSi would provide much needed stability and predictability to your SAP activities.
  8. Establishing best practices in certain areas where your team may have less expertise. We would work closely with your team to provide solutions and provide the knowledge expertise in such areas.

The STSi Differentiator
  1. Streamlined and measurable SAP production support process. Predictable response to the business for supporting their SAP requirements
  2. 24x7 extended hours support, especially important for organizations with global offices and widely located SAP users
  3. Access to the complete SAP Functional consulting team for all the SAP ERP modules without the need to invest in full time resources for all modules. Fractional billing for functional areas that have less requirements.
  4. Cost reduction through our SAP offshore outsourcing support and SAP remote consulting services; we have been providing SAP development to our customers from our offsite location.

Our commitment to you:
  1. Provide a level of service and attention that constantly exceeds your expectations.